Refund Policy
This Refund Policy explains how cancellations, renewals, and refunds work for subscriptions to DropIQ, operated by Chaz Ventures LLC, a New York limited liability company doing business as DropIQ ("DropIQ," "we," "us," or "our"). It forms part of, and should be read together with, our Terms of Service. If there is any conflict between this Refund Policy and the Terms of Service, the Terms of Service control.
01Subscriptions Are Billed in Advance
DropIQ is a subscription service. Subscription fees are charged in advance for each billing period (for example, monthly or annually) through our payment processor, Stripe, and your subscription renews automatically at the then-applicable rate until you cancel. The current price, tier, and billing period for your subscription are shown at the point of purchase.
02Cancelling Your Subscription
You may cancel your subscription at any time through the Stripe Customer Portal linked from your account. When you cancel, your subscription remains active through the end of the billing period you have already paid for, and it will not renew after that. Cancelling stops future charges; it does not retroactively refund the period you are already in.
Following cancellation, payment failure, or a refund, your access and the Discord roles tied to your subscription will be removed within a reasonable period. Cancelling does not by itself delete your account or data; see our Privacy Policy for how we retain and delete information.
03Refunds
Except where a refund is required by applicable law, subscription fees are non-refundable. We do not provide refunds or credits for partial billing periods, unused time, or periods during which you did not use the Service.
We may, at our discretion, issue a refund or credit in individual cases. Doing so in one case does not obligate us to do so in any other case. If we terminate your account for a violation of our Terms of Service, you are not entitled to a refund.
04Free Trials and Introductory Offers
From time to time we offer introductory or trial pricing, such as a reduced-price first month or first week. Unless stated otherwise at purchase, an introductory or trial offer automatically converts to the applicable founder or standard rate at the end of the introductory period, and your payment method will be charged that rate when the next billing period begins. To avoid that charge, cancel before the introductory period ends. We do not refund a renewal charge solely because an introductory period has ended.
05Founder Pricing
Where we offer founder pricing, it is applied automatically based on subscriber count rather than through a coupon code, and it is tied to a continuous, active subscription. The specific founder terms, including how long a founder rate is held and whether founder status is retained after a lapse in subscription, are those disclosed at the time you subscribe and described in our Terms of Service. Cancelling your subscription may affect your eligibility to keep a founder rate.
06Annual Subscriptions
If you choose an annual subscription, you are billed once for the full term and the subscription renews annually unless you cancel. The refund terms in this policy apply to annual subscriptions as well: except where required by applicable law, annual fees are non-refundable, and cancelling stops the next annual renewal rather than refunding the current term.
07How to Request a Refund
If you would like to request a refund or believe you were charged in error, email us at help@dropiq.fm. Please include the email address associated with your account or your Discord identifier and details of the charge in question. We review discretionary refund requests on a case-by-case basis and will respond within a reasonable time.
08Chargebacks and Payment Disputes
If you have a concern about a charge, please contact us first at help@dropiq.fm so we can try to resolve it directly. Initiating a chargeback or payment dispute with your card issuer or bank without first contacting us may result in the suspension or termination of your account and your access to the Service while the dispute is reviewed.
09Consumers in the EEA and UK
If you are a consumer in the European Economic Area or the United Kingdom, you may have a statutory right to cancel certain purchases of digital services within a cooling-off period. Where you ask us to begin providing the Service immediately, you may acknowledge that you lose that statutory cancellation right once the Service has been fully performed, to the extent permitted by applicable law. Nothing in this Refund Policy limits any non-waivable rights you have under the consumer protection laws of your country.
10Changes to This Policy
We may update this Refund Policy from time to time. We will post the updated version with a new "Last Updated" date, and, if the changes are material, we will provide additional notice as appropriate. Your continued use of the Service after the updated policy takes effect constitutes your acceptance.
11Contact
If you have questions about this Refund Policy, contact us at:
Chaz Ventures LLC d/b/a DropIQ
Mailing address available on request — email help@dropiq.fm
Email: help@dropiq.fm